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Here you’ll find answers to the most common questions about shopping on our site, shipping, returns, and more. If you have a question that’s not answered here, please don’t hesitate to contact us.

Frequently Asked Questions

You can track the order using ARAMEX, or you can click the link below to track an order https://rupees599.com/order-tracking/

Shipped through ARAMEX

Rupees599 accepts following payment methods: 

  • Cash on Delivery.
  • Payments can be made with WEBXPAY

✅ Same Day Delivery: Orders placed between 9:00 AM - 2:00 PM (Monday to Friday) in Colombo via Aramex.
✅ 2 to 3 Day Delivery: For locations outside Colombo, delivery takes 2 to 3 days via Aramex.
✅ Shipping Costs: Vary based on the city.

For cancellations, you can contact us via phone at 0117508037 (available 9:00 AM – 5:00 PM on weekdays) or email at rupees599sl@gmail.com.

Please note that cancellations must be made before dispatch from the rupees599 warehouse.

Orders are typically sent to the courier within a day of being placed. To ensure a smooth cancellation process, we kindly request you to notify us within 4 hours of placing your order.

To facilitate your request, please have your order number and order date ready.

Once we review your return request, we will provide further instructions. If the goods are incorrect, damaged, or faulty, we will arrange for our courier partner to collect the item free of charge.

Exchanges

If you prefer to exchange a product, please contact us at 0117508037 between 9:00 AM – 5:00 PM on weekdays.

  • The exchange process will only begin once we have received the original product.
  • However, we will reserve the replacement product to ensure availability.
  • A delivery charge will apply unless the goods are incorrect, damaged, or faulty.
  • If you are returning an item that was part of a discounted or special offer, that discount/offer will no longer apply.
  • Any free promotional gifts received with the order must also be returned if the purchased item is being returned.

Please refer to this link to place an order: https://rupees599.com/how-to-place-an-order/

Contact Us

Our customer support team is available to assist you with any inquiries about your order, sizing information, or product details. We’re committed to ensuring your shopping experience is smooth and enjoyable.