How long does it take to receive a refund?
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HOW DO I RETURN?
Once we review your return request, we will provide further instructions. If the goods are incorrect, damaged, or faulty, we will arrange for our courier partner to collect the item free of charge.
What is your return policy?
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HOW TO EXCHANGE MY ORDER?
Exchanges
If you prefer to exchange a product, please contact us at 0117508037 between 9:00 AM – 5:00 PM on weekdays.
- The exchange process will only begin once we have received the original product.
- However, we will reserve the replacement product to ensure availability.
- A delivery charge will apply unless the goods are incorrect, damaged, or faulty.
- If you are returning an item that was part of a discounted or special offer, that discount/offer will no longer apply.
- Any free promotional gifts received with the order must also be returned if the purchased item is being returned.