Frequently Asked Questions
HOW TO EXCHANGE MY ORDER?
Exchanges
If you prefer to exchange a product, please contact us at 0117508037 between 9:00 AM – 5:00 PM on weekdays.
- The exchange process will only begin once we have received the original product.
- However, we will reserve the replacement product to ensure availability.
- A delivery charge will apply unless the goods are incorrect, damaged, or faulty.
- If you are returning an item that was part of a discounted or special offer, that discount/offer will no longer apply.
- Any free promotional gifts received with the order must also be returned if the purchased item is being returned.
What is your return policy?
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What payment methods do you accept?
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What should I do if my order is delayed?
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Where do you ship to?
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WHAT ARE SHIPPING TIMES AND COSTS?
✅ Same Day Delivery: Orders placed between 9:00 AM - 2:00 PM (Monday to Friday) in Colombo via Aramex.
✅ 2 to 3 Day Delivery: For locations outside Colombo, delivery takes 2 to 3 days via Aramex.
✅ Shipping Costs: Vary based on the city.